DoorDash support screwed me and the customers.
TL;DR at bottom, but read the whole story, it’s better
So I have been DoorDashing for years off and on between jobs. I almost never have issues where I need to contact support, but today on a dollar general order, the red card declined. And declined again. I called support waited for 20min as they figured it out, and payed/delivered the order for the original payment of $3. Not too mad about that, sometimes you get screwed with payment or something so I’m used to it. The next order I have a target delivery. I accept and go to target, spending about 10-15min finding the 7 items. I am in the process of checking out, just scanned everything when another order comes through for something from target. I accept and go to pay for the items when I notice I can’t access the first order anymore. I AM FORCED to go find and buy this one fucking towel before I can pay for the other groceries… so I cancel the order, find and pay for the towel, and ring up the first order items again.
Red Card declines. Keep in mind I had already waited in the self checkout line twice, and now it’s looking like I’m going to have to spend another 20min on a call with support so I can figure this out…before I get back in the self checkout line. I move off to the side to start a chat and the manager is asking if everything is good. I explain and he sets me up with someone that can help quick when I’m ready. I chat with support and the bot tells me to use MY money to pay for the order. Now I’d love to say I didn’t do it because I don’t trust DoorDash and they would probably stiff me…but I just didn’t have the $45 to pay for the order. I told the bot I wouldn’t, they asked why, I said “I don’t trust yall”, the bot tells me to Unassign the order. I have been at target for a good bit now and was feeling kinda bad for the customer that could have gotten their 7 items (one was ice cream) 15min ago if I didn’t accept the stupid fucking towel order. Full of guilt I try to unassign the order that will be picked up by another dasher that will have to go and find all these items again and maybe even have the same issue I had, screwing the customer again. But the unassign button isn’t there. In fact I can’t find it anywhere, it’s not where it’s supposed to be. I go back to the bot, which gives me directions and I follow them, but the screen it tells me the button should be on is missing said button. When I tell the bot that the button isn’t there, it starts to resend the same instructions over and over again… alright gotta call them I guess.
Waited on hold for only a couple minutes when someone with a heavy accent picks up and I have to explain the entire situation over again after she said she can’t unassign unless she knows what’s wrong. “Which order is it?” “The one with 7 things, I think the name was P—, but it only says order B” They tell me to ring everything back up, and pay again. Alright, I’ve still got this guy who can help me, let me wait for the person he is helping rn and ask him to scan. Ok everything is looking good, card should work now annddddd—Decline. I’m starting to get pretty annoyed by the order and having to say, “sorry I didn’t understand what you said” after every word she says, so at this point I ask her to just unassign the order. “Can you try again?” “No I tried twice, please unassign” “Can you use your own money?” “No, I don’t want to, please unassign!” “Ok so what you do is go to this screen and click unassign”. I’m visibly angry at this point and trying to be civil in the middle of this busy target checkout lane asking this person on the phone to repeat themselves every minute or two. I explain that the screen isn’t there and finally she says “I’ve unassigned the order, have we completed your request satisfactory?” “Yes. thank you. have a good night.” I’ve been in this target for an hour now, so I’m more than excited to be leaving to finish what is now going to be the last order of my night.
Why is the order still there though? Wait and where is the stupid fucking towel order that I already paid out? Yep, she canceled the wrong order. Now I get to call support again and figure out what to do! And before you ask, I did give the correct name, P—. I checked when I realized what happened. I called again and explained the issue… again… she told me to return the item and she will unassign the order I have. But what about payment? Did I just sit spend over an hour in this target to get paid nothing because yall messed up? Ding ding.. ding ding.. I get another target order in that moment for $2. Fuck no. “Yes sir you will get paid half of the original order, $6.” I was pissed enough that I just said fine whatever and went to return the stupid fucking towel, I mean at least it’s done right? Ding Ding.. Ding ding.. “Fuck no, gotta pause the orders so I don’t keep lowering my acceptance rate.” Only takes 5 min for an employee to help and a couple to process the return. I’m done. Walked out of the target after almost 2 hours $6 richer than when I came in and the customer sat there for an hour and a half before having the order unassigned and sent to another dasher that may or may not have the same problem. Gotta love DoorDash. Oh yeah, and I was demoted from platinum because I declined the other orders ;)
TL;DR - Dasher Red Card wouldn’t work for an order at target and had to call support. Support can’t fix the card, I can’t unassign on my end, and I have another order paid for, so they unassign the order. The wrong order. I have to return the paid out order and the original order, after an hour and a half, is unassigned. All in all, the customer waited an hour and a half to get their order unassigned and sent to another dasher that may or may not have the same issue to start the process over again and I walk out after an hour forty-five minutes with $6.