u/Glittering_Radio9709

Hi all. We work with GLP-1 patients, and I noticed that they come consistently at the start then just stop showing up around month 2- 3 without really saying anything. Some do reschedule once and then stop, some just don't book the next one at all. I wouldn't even notice this bcs we don't have any check in process which I know is bad, but I started noticing that certain names are not on schedule anymore

Is this only us thing or is it happening in other clinics too? Bcs I'm not sure if it's a price thing, a results/side effects thing, or are people just losing motivation once the initial excitement wears off, or maybe they don't like us specifically?

Also will adding some kind of check in around week 6 or 7 before people usually start dropping fix things or just delay the same outcome by a few weeks?

I gotta lot of hats. Running a coworking space is a constant hum of anxiety for me. The logistics are easy part the hard part is that you're the human sponge absorber for the annoyance and friction in the building and that doesn't show up on any job description! There is software that promises to "streamline operations" but the streamlining is for the admin tasks while the emotional heavy stuff all  lands on you.  Vent over.

Hey guys. Just want to get a feel for the market since I'm new to the space (two months in).

So, the spa I'm working for is mostly getting by on Botox (and some Juviderm and similar), and I need to come up with something for my boss that could potentially bring in some more profit.

What are the treatments that aren't super obvious that can pull in some big cash? Or is it just injectables and some minor cash flow from the other sources?

We recently switched systems and I thought the hardest thing would be learning the new interface and getting used to it. Let's just say I wish that was it. The most messy and time consuming part was that our old system had yearsss of patient records that were technically organized,  but the problem was that the organization made sense only to the person who used to do our scheduling, who left the practice like five months ago

So when we migrated, we found things like treatment notes filed under the wrong patient because two people had similar names, or client records that existed twice because someone had re-entered people manually at some point instead of finding their old profile, etc. None of this showed up until we were trying to go live and staff were pulling up patient history that didn't match what the patient was telling them in the room.

Our team ended up pausing the whole rollout for about a week to do a manual data audit before we could trust the new system enough to use it for real appointments. I did not see this coming tbh, I assumed migration meant "click export, click import" and the software would sort it out

I'm just wondering if its the common thing to do data cleanup before migrating, or if we’re just being dense and there’s some way to do automate this? Like, maybe not fully automate it, just make it easier on us so we don’t have to trowel through all of this data by hand. 

Hi - do you use sms appointment reminders? 

I personally love them as a customer - I always forget about appointments so a good reminder is always welcome, but I’m really interested to see how it works on the business side. If it helps reduce no shows and if clients are happy with them/what do they say/opt0in opt out.

I know that some clinics/mdspas go a bit hard with these and send too many reminders and annoy people.

Just want to see who uses them and how you operate them if so! Ty

I want to make sure intake forms are fully encompassing without being too much for patients or take too long.

We can’t expect people to fill out our intake forms if they have like a hundred questions, but we do need to have helpful information right?

Like there are some questions you need to add to avoid those moments where a client shows up and you think, "it would have been really helpful to know that earlier”. So, maybe let’s focus on those types of questions only and not the ones we just add cause we think they should be there.

I can't complain because now I walk away from washing dishes knowing a lot about the Ottoman Empire.

Have any of you also created these little weird habits without even noticing?