It is my first time doing Medspa and I got XOEMIN in hongkong about 1.5 month ago for my masseter (jaw) muscle. I chose XOEMIN over botox because it has a lower risk of resistant and fewer additives. The result was great when it got to the one month mark. But now I am at 1.5 month it almost went back to normal. Is this normal for first time?
Wondering if the price per vial negotiable or other products from reps? We just started an account with Galderma and our rep mentioned the price per vial of Dysport was $591. I was used to paying $390 per vial of Xeomin prior.
Are these things we should be exploring with other reps, suppliers or asking to negotiable lower rates?
We are new so the order volume isn’t crazy high just yet too if that changes anything.
Thanks!
Rebooking rate and membership conversion are common benchmarks for moving someone from front desk into a treatment role, and they make sense as a way to measure readiness for client-facing responsibility. The wrinkle shows up when a business is also running free or heavily discounted intro offers to bring in new clients, since those clients are often there for the deal rather than the relationship, and they tend to convert and rebook at a lower rate than clients who came in through referral or organic interest.
If the metric and the acquisition strategy are pulling in opposite directions, the person being measured ends up chasing a number that's moving for reasons that have nothing to do with their performance. Has anyone adjusted how they weight these numbers to account for that, separating promo-sourced clients from the rest when reviewing staff?
my brother owns a medspa. Been about 3-4 years, still trying to get it on its feet. We seem to have everything down finally, good staff and a good website. Now we’re trying to run ads but can’t find a reliable person. Any advice or recommendations would be much appreciated. Thanks!
I’m exploring opening a medspa in the Austin area and would love to hear from people who have actually been through the process. In particular if you are not a doctor or an esthetician.
I’m especially curious about startup costs, equipment (buy vs. lease), staffing, medical oversight, marketing, and which services were actually profitable in the beginning.
What would you do differently if you were starting again today?
Hey guys. Just want to get a feel for the market since I'm new to the space (two months in).
So, the spa I'm working for is mostly getting by on Botox (and some Juviderm and similar), and I need to come up with something for my boss that could potentially bring in some more profit.
What are the treatments that aren't super obvious that can pull in some big cash? Or is it just injectables and some minor cash flow from the other sources?
This is my experience at AYA after visiting a couple times and this was my 4th VI peel session.
I had an appointment in July: I called ahead because I was delayed by an accident, and the esthetician reassured me there was no need to reschedule. She said she was actually glad I made it as she was herself caught in traffic.
The peel was extremely rushed, with no rest between layers. Skin prep and sensitive areas protection were omitted. My jawline, under-chin, and temples were completely missed. I was literally rushed out.
I called the same day to ask for a touch-up, but they decided to schedule me for a complimentary corrective peel for August.
During the peeling process, I experienced significant burning around my nostrils and mouth, resulting in a deep black line right under my mouth. I was hoping to address this during the corrective session.
The week prior to the appointment, I reach out several times to discover the esthetician was no longer available that day, and I had to call again to get rescheduled for another day.
I arrived at 9:08 AM, just as the doors opened, but the esthetician immediately refused service, repeatedly stating that she would not see me due to my prior complaint ”even if you pay me millions of dollars.”
She explicitly acknowledged that the treatment had not been performed properly, but still said, “I will not see you regardless of what you say.”
She also repeatedly referred to her upcoming appointment as a “paying customer.”
When I asked why I had not been notified beforehand, noting that I had driven 30 miles and taken time off work, she replied, “So did I!”
Her attitude and sudden abrupt gestures disproportionately escalated the situation. The receptionist did not intervene but was staring at the esthetician the whole time. I felt highly anxious and forced to leave.
I emailed the manager and she called, immediately apologizing on behalf of the esthetician.
She said the esthetician didn’t mean the above statements in a disrespectful way. And it is actually in an effort to « keep you coming back and make sure you have the best experience this time ». Lol
She also tried to say I was late to my 9 am appointment and I reminded her that they’ve just opened when I walked in.
I also encouraged her to review their camera footage.
She agreed and never called back.
I emailed their complaints official and still didn’t hear back.
What do you do in these circumstances ? I am seeing a dermatologist next week
Hi everyone,
I’m a new doctor in Southern California and I’m currently working on launching my own practice. I have a business plan and approximately $250K in financing, but I don’t have many mentors or people in my network who have experience with opening and running a healthcare practice. My main resource so far has been the SBA.
I’m hoping to connect with people who can offer advice, mentorship, or recommendations in the following areas:
Mentorship – Someone who has experience opening and operating a medical practice and would be willing to share advice or guidance.
Office Manager – Recommendations on where to find a reliable, experienced, and quality office/practice manager.
Healthcare Attorney – Recommendations for an attorney who specializes in healthcare law, practice formation, contracts, compliance, etc.
Build-Out / Contractor – Recommendations for reputable contractors who have experience with medical office build-outs.
Branding Agency – Recommendations for someone who can help develop the practice’s branding, logo, website, etc.
Marketing Agency – Recommendations for a marketing agency that understands healthcare/medical practices and can help with patient acquisition and growth.
If you’ve opened a medical practice yourself, worked with any of these professionals, or know someone who has, I’d really appreciate hearing about your experience.
I’m especially interested in Southern California recommendations, but I’m also open to remote consultants and agencies.
Thank you in advance for any advice, recommendations, or connections. I’m trying to build this the right way and would really appreciate learning from people who have already been through the process.
Im at my absolute breaking point trying to negotiate a lease for my second location. These property managers want premium class A prices for a strip mall unit from 1998 that literally smells like water damage
and the buildout quotes? A plumber just asked for 25k to run sinks to three treatment rooms. for a building I WONT EVEN OWN
tbh its making me want to completely ditch the traditional brick and mortar model. started aggressively googling mobile medical vehicles at 2am last night just to see if buying a custom clinic on wheels is cheaper than paying for someone else's plumbing. honestly it probably is.
Just exhausted. feels like running a medspa right now is 10% actually seeing patients and 90% fighting greedy contractors. I might just become a nomad at this rate and only park in rich peoples driveways.
I have been thinking about this part of the med spa customer journey.
someone asks about the price of a treatment, gets the information, and then… nothing. They do not say no. They do not book. They just disappear.
I am curious how owners usually handle that.
Do you follow up once and leave it alone? Send a reminder a few days later? Have someone personally reach out? Or do you consider the lead inactive after a certain amount of time?
I can see arguments both ways. Follow up too much and it can feel pushy. Do not follow up at all and you may be assuming the person was not interested when they might simply have been busy or comparing options.
for those who have been running a med spa for a while, what has felt like the right balance?
I am especially interested in what you do after the first pricing conversation, rather than general lead generation.