u/GloT512

I was one of the taxpayers who had to verify my identity with an IRS Agent/Represetative. My 2025 taxes were filed in April, I verified my identity in May and the agent told me it would take 9 weeks to get my refund. He told me to call IRS if I did not get it by then. The 9 weeks was up on 7/16/26. I’ve been trying to call ever since. Today (8/12) I tried calling TAC (Taxpayer Advocate Service) and was able to speak to someone on my 2nd attempt. The TAC rep was very helpful. She looked up my info and told me the record does indicate I verified my identity BUT the IRS rep failed to do the required next step which is why my refund was not processed. She transferred me to the IRS department that handles identity verification and after a short wait of 30 minutes I was able to speak to a rep that confirmed the mistake had been made by the rep who handled my identity verification. He fixed the problem (sent my tax information for processing) and then told me I should get my refund in 9 weeks! UNBELIEVABLE!!! Another 9 weeks!! He did say it’s possible I will get it sooner. I guess if I hadn’t contacted TAC, my refund would never have been processed.

Details:

4/20/26
Tax return filed electronically by H&R Block
4/20/26
Tax return accepted by IRS
5/12/26
Date of letter from IRS to verify my identity
5/14/26
Spoke to IRS rep and satisfied identity verification. (Rep stated, “Refund will be received within 9 weeks. If not received, call IRS.”)
7/16/26
Today makes 9 weeks since verifying my identity — refund not received. Unable to speak to anyone at IRS. My refund status states:
“We received your tax return and are reviewing it. If we need additional information, we'll mail a notice with further instructions. If you've already received a notice, please follow the instructions. If we determine no additional information is needed, we'll continue to process your refund.”

Also, I checked my IRS transcript and it has all zeroes and indicates my return was not filed. This is all so frustrating.