Fintiba: document upload page keeps refreshing back to homepage — anyone else?
Using Fintiba Plus (blocked account + Barmer bundle) ahead of enrolling at Uni Hohenheim, WS 2026/27. Barmer status shows “Waiting for Barmer Documents,” but every time I open the page to upload the required documents (the page in the attached picture), it loads for a second then auto-refreshes and dumps me back on the homepage before I can actually upload anything.
Already tried: different browser, different laptop, incognito mode, and the mobile app, same result every time. So it’s not a local/device issue, seems to be on their end.
Already sent a support ticket to Fintiba about it, but haven’t heard back yet. This is time-sensitive. My university enrollment deadline is August 1st, and I want the M10 notification sorted at least two weeks before that for peace of mind, so I’m cutting it close if this doesn’t get fixed soon.
Anyone run into this bug, or gotten support to actually fix it? Roughly how long did Fintiba take to respond to your ticket?