u/Gold-Supermarket-342

Hello, I visited the Xfinity Mobile store to use the '1 year of free Xfinity Mobile' Xfinity Internet promotion and attempted to setup a device but it ended up being unsupported on the Xfinity Mobile network, so the SIM card I received never actually worked and I was unable to get a cell signal, make phone calls, or send texts. While troubleshooting at the store, they ended up leaving two devices on my account, which is resulting in charges since it seems the 1 year of free Xfinity Mobile only covers one line. One of these devices on my account does have a number, but I was never able to get it working, and the other device doesn't even have a number.

I called Xfinity Support about a week or two ago and they refunded me all of the previous Xfinity Mobile payments and removed both of these lines from my account since I was unable to use them, but they have now re-appeared and I was automatically charged $70 for previous months.

I'd like to close my Xfinity Mobile service permanently and have my money refunded, since I was never able to use the lines that I paid for.