Nuggmd Nightmare
Just trying to warn people and also trying to look for an alternative while I wait on my refund.
A family member of mine let me know about this website and talked about how quick and easy it was for them to get their medical card approved. I paid for the consultation Saturday of last week and it immediately put me in a telehealth waiting room. I sat around for about half an hour before it punted me out of there and said that the Doctor was offline. Reached out to customer support, and I guess I should have just assumed that there was nobody available on a Saturday (even though it doesn’t show any hours and took my money no problem)
Customer support told me to log on at 9 Monday, when the doctor was going to be available. I wait 2 days, set aside a half hour of work in the morning, and for 30 minutes I once again stared at the “Doctor is Offline“ screen. Reached out to support again, and an hour later support goes “oh actually she’ll be in at 10:15”. I can’t just stop in the middle of my workday for this, so I settle on trying it at lunch (for me about 1:30)
Just logged on and once again, offline. Customer support says that their GA doctors are all having technical issues at the same time somehow, but that my doctor was online (she wasn’t) and if it still wasn’t working to try again tomorrow.
Meanwhile, they don’t show or tell you the hours, they don’t let you switch your doctor (they did it to me randomly after I messaged support today), and you can’t set an appointment time or anything. Has anyone else had success with them? Should I just keep trying or should I get my refund? Any other websites that don’t give you the runaround like this?