Shipping/Pharmacy Issues?
Has anyone else had issues with shipping?
I was approved on 8/4 and went through Apothecary for my Tirz. I got an email two days later stating they had to change my pharmacy because Apothecary didn't have any 36mg vials in stock and they could ship out my order through another pharmacy the following week (8/10). I said okay and they finally shipped my order on 8/11, 2 day shipping and was expected to arrive on 8/13.
It is now Saturday, 8/15 and the FedEx website shows my package has been stuck in CT since Wednesday. I opened a ticket with FedEx and they have no answers or updates at all.
I finally reached out to Ondra yesterday and explained the situation and they offered a reshipment for next week. I have already been waiting since the week before and I don't want to receive a package with Iukewarm medicine. I asked for a refund and they issued it as requested.
Not sure is this is just a one off or if anyone else has had similar issues, but just wanted to make this out there in case anyone else has similar issues. I know this is definitely a carrier issue and not the fault of Ondra, but it definitely left me feeling a bit uneasy about ordering through them again.
As of right now, 8/15 FedEx has no idea where my package is. It's the middle of summer and I'm certain the cold packs to keep the tirz cold are melted so even if the package magically appears any time now, i doubt it would be safe to use, right?