u/GrimLocke233

Hello, I have an iPhone 12 mini that is currently locked, and I have gone through the steps of trying to use the old email and password, contacting Apple support agents directly, and even going through the process of removing the Activation Lock multiple times with the same invoice. This morning I received a very frustrating email that tells me that "We are unable to complete your request to remove Activation Lock." I understand that it tells me to give them more information; however, it's not applicable at the current time because the shop I bought it from is still closed. Any tips would be great. P.s. I cannot use Apple devices at all, for my computer does not recognize the usb.