Simplilearn Self Taught Six Sigma Green Belt Course Project Confusion
Has anyone here taken the lean six sigma self guided class offered by simplilearn? I finished going through the 35 hours of content, took one of the exams and passed, and am now doing the project. The project setup makes very little sense to me. There aren't clear instructions as to what files/details are expected to be submitted. I'm not even sure if a real professor grades these projects. The problem statement file they provide explains that a hospital has too high of wait times, and basically just says that the only things I need to do are conduct root cause analysis, lower the wait time of a hospital to under 30 mins and increase customer satisfaction to 15%. That's it. The data set they provide just has random data that isn't properly explained at all. It's got a SIPOC thats already filled out, a completed root cause analysis form, and some data labeled before/after that shows customer wait time and satisfaction with no clear indication as to what the before/after was. That data gets confusing when you try to track the customers by name since it shows their hospital visits being before their wait times. Super confusing. Other than that, the other excel tabs don't even have tab names and just provide confusing data with no background details.
There are also some fishbone diagram files in a file format that I've never seen before and don't know how to open, and some minitab files. I'm very confused as to what the approach is supposed to be or what I'm expected to be submitting. How can I prove that the ideas I present will improve the customer satisfaction and lower the wait time? I feel like there is likely a lot more details, background information, and expectations that a professor would be explaining about these projects in the live class that I'm just not getting since it's the self-taught version. Also, how long do these take to be graded?
TL;DR: What exactly am I expected to be submitting for the simplilearn green belt course end projects? If others have passed the class, I'd love insights