SBI linked a stranger's account to my mom's number, and the branch is literally telling us to just change our number?? Need help.
Hey guys, need some urgent advice on how to deal with SBI because I am losing my mind here.
Basically, my mom has an SBI account but we never actually hooked it up for mobile banking. Today I was checking her phone and thought I’d finally set up SBI phone banking for her. But when I started the process, I was shocked to see that some account belonging to a "Mamta Devi from Jodhpur" is already linked to my mom’s number. We have absolutely no clue who this person is.
I called up SBI customer support immediately. They told me it’s fine, just go to the nearest branch and tell them to de-register that random account from our number.
So I went to the home branch today, and the staff there completely brushed me off. They literally said "oh this is a common problem" and straight up told me to just go change my mom's phone number.
Like... why the hell should we change our number? My mom has been using this exact number for ages. It’s already linked to her Aadhar, other documents, and literally everything else. Changing it would be a massive headache for absolutely no fault of ours. Why do we have to suffer because of a banking error or whatever mess up happened on their end?
Has anyone else dealt with this before? How do I get these branch guys to actually do their job and remove that account? If they keep refusing, where do I escalate this? Should I go straight to the RBI banking ombudsman or something?
Any advice or steps on how to fix this would be a huge lifesaver. Thanks in advance.