Does this sound like a legit return?
I sold a shirt on eBay, got a return request where first the buyer just wrote it was not as described and the message said “I WANT A FULL REFUND”
I messaged to ask what the exact issue was so I could understand. They replied saying the item had multiple visibly stains (it definitely did not) and was clearly not in good condition. They said they uploaded photos with their return request.
I can’t find the photos anywhere so I messaged asking them to re-upload the photos and this was their response: “There is no option for me to attach files here. I spoke with eBay on the telephone, they do have the photos and used them to validate the return, so try contacting them. I m happy to provide the photos, I just do not have an option to here.”
Is this legit? I understand with INAD I don’t have much hope, but something about this whole thing is rubbing me the wrong way. Should I just cut my losses and refund/have them ship it back? Or should I keep pushing back?