New boss decided to give a problem guest a second chance to stay at our hotel again, even after their longtime history of staff abuse.
Here is the note I just wrote in the pass down log for the front desk at my hotel. I think it speaks for itself.
“I was here for some of the original [guests’ names] drama. They have been on the DNR list since at least 2022, and for good reason. I personally don't think they deserve this chance given to them, based on everything they have put this hotel and its staff through. There were some truly horrible and depraved things they called the FD agents, including myself, and they literally screamed in our faces. [son’s name] makes the women agents uncomfortable due to his 'flirting," which is just gross, overt sexualization of us, that he says we should take as a compliment, and [mom’s name] is just all around awful to us. For example: I took a call from them back around the beginning of 2024 and when I told them they were not allowed to stay here, they cussed me out until I was in tears and had to hang up on them. It got to the point that we were told that if they made a reservation to cancel it right away, and if they showed up we were to immediately call the police. They have been told on many, many, many occasions to not make reservations here and that they will be trespassed if they show up. In the past, they have been known to try to get around our DNR by using fake names, or acting nice until they are checked in and then flipping the script and proceeding to be awful for the rest of their stay. And all of this isn't even touching on all the money issues they have caused in the past. I know it's not my call, I just thought I would offer my two cents.”
Essentially, they stayed here several times between 2022-2024 and caused so many issues that they were placed in the 'Do Not Rent' list, and were told on many occasions to not come back and that they would be trespassed if they showed up.
Well, they made a new reservation this week and I happened to be out of town and I wasn’t able to catch it. A newer agent checked them in without realizing the situation, so my new boss decided to give them a second chance and if they are good this time they would be taken off the DNR list. They have been in house for 2 days and are already causing some of the same exact issues. This is the note | left when I got back from vacation and read all the notes explaining what has happened with them.