Scammer with the return
Hey guys, so really need your help of how to deal with scammers…
I purchased an item in a “very good” condition from a seller with a lot of reviews, but I received a completely damaged item full of stains, peels and other damages. Obviously it was not “very good” condition and the photos on the listing did not show all this damages. I reported it and the seller chose that I will be sending the item back on my own expenses. And did not answer my messages. When I sent the item back (I used seller’s original packaging that was just a thin plastic bag + I added 3 layers of my own packaging); the seller immediately started replying and basically insulting me, laughing at me and calling me naive to believe that he would have sent me a good item. I reported it to Vinted support, that the seller is a scammer making fun of victims. They replied to me that he doesn’t violate any rules. Okay, I was just waiting for my partial refund
The seller picked up my return and disappeared. Two days later I get a message from Vinted saying that I’m not going to get my $ back as the item was damaged because of the packaging. That is an obvious scam from the seller, because I packed the return in his packaging + my own packaging. It was double protected compared to his original packaging. And I also have a video recording me unpacking the item (so the packaging and all the damages are seen), and I also did a video of sending the item back and how it’s packaged. As I was expecting that something can go wrong with this type of seller…. But Vinted isn’t helpful: they claim that the decision is made and if I want to proof that I was being scammed and my packing was good, I can start to get a legal advice :)
What should I do in this situation? I was believing that taking video evidence of unpacking, packing and sending was more than enough to get a resolution in case I’m faced to a scammer on Vinted. It results they don’t care 😕