Vinted closed the case and refunded the buyer despite me providing evidence that the item in the buyer’s photos was not the same item from my listing.
The original listing was an XS Gymshark Onyx V5. The buyer’s photos showed a different design and a size S label. I repeatedly pointed this out and submitted comparison photos, but Vinted concluded the item was “counterfeit” and refunded the buyer anyway.
The most frustrating part is that the mismatch itself was never properly addressed. It feels like once the word “counterfeit” enters a case, sellers are automatically assumed to be at fault.
Just a warning to other sellers of collectible/branded gymwear on Vinted: document everything carefully because seller protection in swap disputes feels extremely weak.