u/Helphelphelp1225

Hi GHL Pros!!

I need guidance, I’ve built an automated Google Review request workflow entirely in GHL, with a follow-up every 3 days if no review is received.

I know GHL has the “Review Received” trigger, but is there a way within GHL only to determine whether the specific contact actually submitted a Google review, so we can stop the follow-up reminders?

Looking for a native GHL solution—no external integrations. Any ideas?

Hi GHL pros!

Need help, I have a project that seems simple but a bit more advanced than what I've built before, so I'm hoping to get some advice from those with more experience.

I understand the overall workflow logic, but I'm stuck on a couple of implementation details.

1. Interactive email/SMS ratings
The workflow starts by sending both an email and SMS asking the customer to rate their experience from 1–5.

The email uses Trigger Links for each star rating, so that part makes sense.

My question is about the SMS. Is there a native way in GHL to send an SMS where the recipient can simply tap a rating (1–5), similar to Instagram DMs with quick reply buttons? Or is the only option to have them reply with a number and then use the Customer Replied trigger plus an If/Else to detect whether they sent 1, 2, 3, 4, or 5?

2. Detecting whether someone actually left a Google Review
After a customer gives a 4 or 5-star rating, the workflow sends them the Google Review link. If they don't leave a review, it should send reminders after 3, 7, and 14 days.

How are you guys handling this?

Since Google doesn't seem to notify GHL when someone actually submits a review, what's the best way to stop the reminder sequence? Are you:

• Using the Reputation Management review request feature?
• Manually updating a custom field/tag?
• Using Zapier or another integration?
• Or is there another method I'm missing?

I'd really appreciate any best practices or examples of how you've built something similar.

Thanks in advance!

Current setup for email with trigger links

Quick question for anyone using GoHighLevel's Conversation AI.

Has anyone built a workflow that captures answers from the conversation (First, Lastname, DOB, address, etc) and saves them directly into contact/custom fields as the chat progresses?

Conversation AI seems to remember some fields but forgets others by the end of the conversation, so I'm wondering if a workflow is the better approach.

Would love to hear how you've set yours up. Thanks!

Hello! Im in need of a proof of address but I don't have any, naisip ko is mag request ng bank statement from my accounts Metrobank debit/cc.

Altough I haven't experienced it yet, meron po bang address included dun sa bank statement? so I could use as proof of address.

Thank you!

Hi Everyone, is it okay to use my SOA as proof of address for WISE, even if it contains my CC number? I need it to receive USD from overseas and it's the only proof of address I can provide but Im not sure if it's safe