Is this normal with Etsy Support? (Trying to regain access to an older account of mine)
Hi, (and Happy Mother's Day to all the Moms)
I have an account I created 2+ years ago that I haven't signed into in over a year. Because some information has changed with respect to the phone number, bankcard and account I had linked when I signed up initially , its been quite challenging to regain access.
In the interim, over the past week I have reached out to support via the site twice and twice via email. I received a strange looking email yesterday and was wondering if its normal/common for support to use nicknames like 'Baby Lit Decor'.? (see the images attached) Is this a nickname or is this the name of another shop and perhaps they may have accidentally replied with the incorrect shop name (it's not my shop's name)
'Baby Lit Decor'. Oddly this was in the 2nd reply from a different support person I have corresponded with via email. I cant access dialogue via Etsy's site due to the link redirecting to a dead page.
The first email interaction with Etsy support I did not see 'Baby Lit Decor'. they actually had the name of my shop. The emails look like normal Etsy/Zendesk email adresses
I'm sure its probably not a hacker or something to be alarmed by, but just figured I'd ask before replying, just in case.
Thanks!
