Had pathetic experience at Bhagath Hero Motors service centre at Hormavu, Bengaluru
Went to a Hero service center yesterday to get my number plate fixed. While removing the screw with a drill, the mechanic drilled into my front mudguard, leaving a hole.
When I pointed it out, they casually said, "It happens, we can't do anything." I asked to speak to the manager and was made to wait 45 minutes.
When the service manager, Harish, finally came, I started recording the conversation for proof. The moment he saw my phone, he started shouting at me, saying I couldn't record him. Instead of resolving the issue, he told me to leave the service center and said they wouldn't do anything.
Is this how Hero service centers normally handle customer complaints? What's the best way to escalate this? This is a Hero Premia Centre.
u/Honest_Avocado_2721 — 6 days ago