Device Unlock Nightmare.
I purchased my device from "See below update" as a new device. I was told i had to have service with visible for 60 days. We had it for 9 months. We ported out the number to COSMO, my daughter is now leavin gon a trip just got her passport, and Visible said, contact verizon.. verizon said contact Tracfone, tracfone said, no it's VIsible that needs to push the unlock, I had it for over the time. This device was purchased in 2024! I was told to message mods, via mod mail and was given this Case# 09836759 my Visible chat, saying they will need to push this through for you.
I have been on phone all day, as of Now it's a Verizon Device Locked To Visible, built by tracfone ??? LOL
Someone help please.. direct me.
She leaves in 6 days.
Update: this was purchased brand new from Best buy in Grand Rapids Michigan. It was purchased at the retail price from them. (2025 November) Had service till 4 months ago. Was ported out to Cosmo,...
Update #2
Visible has deeply looked into this, this was a BYOD device purchased from Best buy. They are saying it was locked onto Visible because the agent at Best Buy lied to my daughter. It was never even locked in the first place!!!
Now we're stuck but, visible is seeing what they can do....
If anything as it was purchased by a third world country aka... best buy...