u/Icedanielization

▲ 10 r/TicketMasterSupport+1 crossposts

Massive Security Flaw in Ticketmaster

Someone, who I don't know, registered a TicketMaster account 3 years ago, put their details in and phone number, but mistakenly put MY email address in.

3 years pass, I go to buy tickets to a game, I need a Ticketmaster account. To my surprise I already have an account, but I can't sign in, so I reset password, I get in, but I see the profile details are not mine. I realise what's happened.

I contact Ticketmaster, after many different people, the final person I talk to basically says "You need to give me the old phone number in order for us to change it to yours". But I told her how can I do that when I am not the one who put the details in? She then proceeded to shut the chat down immediately. Wow.

Then it occurred to me, anyone could register thousands of people's email addresses, put in fake info, and it would completely block them from ever registering an account.

And please, no one tell me I should have checked my profile before buying tickets. What a stupid suggestion.

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u/Icedanielization — 4 days ago