Why does PAL keep changing your seats, especially when you paid for premium seats?
Has anyone else experienced this with Philippine Airlines?
I specifically paid extra to select premium/preferred seats because I wanted those exact seats. But PAL keeps changing the seat assignment afterward. What’s the point of charging passengers an additional fee to choose a specific seat if they can just move you somewhere else?
I understand that sometimes there can be an aircraft change or operational reason, but if that happens, shouldn’t passengers who paid extra at least be moved to an equivalent seat or be refunded the seat selection fee?
It’s frustrating because you’re not asking for a free seat preference. You actually paid extra for it.