Avoid Nextiva at all cost
I wish I never signed up for Nextiva. They are the absolute worst when it comes to text messaging and customer service. It's been over 60 days and I still do not have text messaging. The first problem arose when Nextiva used the wrong email address on my registration paperwork. It would not have been such a problem but Nextiva sat on the registration for 36 days. I called on day 36 and their department that reviews registrations had not reviewed paperwork. Once they finally reviewed athe paperwork, it was rejected due to the wrong email address. Mind you this was the email address Nextiva inputted on my paperwork.
They change the email address, submit the paperwork. 10 days later I'm approved. Or so I thought. Text messaging still doesn't work. I call again and I'm told my phone campaign doesn't match carrier. I ask for a better explanation but the person on the phone keeps saying the same thing over and over. He then places me on hold and never comes back. It will take at least 5 more days to resolve.