I'm getting a host Error from auth.nextiva.com when anyone attempts to sign into the app or the website. Are others having this issue, and is there any timeline on getting it back up and running?
I wish I never signed up for Nextiva. They are the absolute worst when it comes to text messaging and customer service. It's been over 60 days and I still do not have text messaging. The first problem arose when Nextiva used the wrong email address on my registration paperwork. It would not have been such a problem but Nextiva sat on the registration for 36 days. I called on day 36 and their department that reviews registrations had not reviewed paperwork. Once they finally reviewed athe paperwork, it was rejected due to the wrong email address. Mind you this was the email address Nextiva inputted on my paperwork.
They change the email address, submit the paperwork. 10 days later I'm approved. Or so I thought. Text messaging still doesn't work. I call again and I'm told my phone campaign doesn't match carrier. I ask for a better explanation but the person on the phone keeps saying the same thing over and over. He then places me on hold and never comes back. It will take at least 5 more days to resolve.
I am curious how other small business owners deal with this.
I have noticed that in a lot of service businesses, the phone tends to ring at the worst possible time, when everyone's already helping a customer, working with a client, or handling something that can not be interrupted.
When that happens, what usually works best for you?
I am not looking for software recommendations. I'm more interested in the operational side of it and what has actually worked (or not worked) in your business.
I would love to hear what you have settled on and whether you changed your approach over time.