eToro permanently blocked my account after I deposited €1,000. Customer support keeps giving contradictory answers. What should I do?
I'm posting here to find out whether anyone has experienced something similar with eToro and how it was resolved.
A friend referred me to eToro. I opened an account, deposited approximately €1,000, and invested the money.
A few days later, I requested a withdrawal. Shortly afterwards, my account was blocked.
Since then, I've contacted customer support multiple times, but I've received different answers from different agents:
One representative told me my balance would be returned to my original payment method within 5 business days. It has now been almost one month, and nothing has happened.
Another agent told me to check the messages in the eToro chat platform, even though I cannot access my account because it is blocked.
Another simply stated that my account has been permanently blocked and cannot be restored, without explaining what will happen to my funds.
At this point, I still don't know:
Why my account was blocked.
Whether my money will be returned.
When it will be returned.
Whether there is anything else I need to do.
The inconsistent responses from customer support are honestly more frustrating than the account restriction itself.
I'm considering filing a formal complaint with the relevant financial authorities, but before doing so I'd like to know whether others have gone through the same situation.
Has anyone experienced a permanent account restriction with eToro? Did you eventually recover your funds? How long did it take? Were you given a proper explanation?
I'm only looking for honest experiences and advice. Thanks in advance.