r/AskeToroTeam

Hi everyone,

As promised yesterday, I will post daily updates on my current situation with etoro.

On 22, 23, 24, 25, 27 of April I have made several withdrawals. From all of these withdrawals only ONE has reached my bank account.

On the date of 29.04.2026 I have reached out to etoro support asking for assistance and pointing out that there might be an issue within their system because out of 2 withdrawals made in the same day, I have received only one.

Today's update :

Today's I was waiting for a reply on my ticket where I have asked for an update yesterday.

The ticket has not received a reply to my request.

This is the second day in a row when I am asking for an update and my request is ignored.

This is the 17th day on waiting for either an update on my situation or for a resolution (the resolution would obviously be to get my money)

Today I have been contacted by the reddit etoro team which promised that they will reach out to the adequate team in order to provide mw with an update on my situation.

I DID NOT receive any update or reply. I have reached out on the ticket hours ago, once again in order to ask for any update on my situation and that was successfully IGNORED.

At the moment I have requested multiple updates on my situation and all of my requests have been ignored.

I will keep updating this so everyone should be aware that when you have an issue with etoro, they will not hurry to assist you. They will ignore you, some of them might even get angry at you for reaching out to them (example is their agent named Daniela who almost scolded me for reaching out to her on live support asking for updates).

Until the present moment I am kept in the dark. I do not know what is happening with my money and no one is answering my requests.

For anyone wondering : no this is not a fresh account, and yes i have multiple successful withdrawals .

Hello again everyone,

From this day on I will make daily posts to keep you updated on how etoro manages their customer issues. Below I will add as many details as possible so everybody is aware of their deplorable customer service.

Also I consider very important that everyone must know that their MONEY IS AT RISK. No matter what etoro representatives told me. The money is at risk of being lost after so many time has passed without a proper answer or help being received.

I have the following withdrawals made :

On 22, 23, 24, 25, 27 of April I have made several withdrawals. From all of these withdrawals only ONE has reached my bank account.

On the date of 29.04.2026 I have reached out to etoro support asking for assistance and highlighting that their systems might have some issues since only ONE of my withdrawals has reached my bank account and from that day on, I talk to them almost daily asking for some updates without receiving any real help and not even a proper update.

I have provided all the documents that etoro has requested

I had DAYS without anyone replying to my tickets while I was asking for updates.

Their agent Daniela is one of the worst agents they have, I really wonder how they keep her. She was almost angry because I have reached out to ask for updates. Imagine the audacity.

I can also share my discussion with her to show how a support agent SHOULD NOT behave.

One of their support members, Claudia told me the following thing :

"We understand these funds are important to you, and we will notify you as soon as we receive an update. It may take up to 15 business days for our payment providers to process your payment."

Okay, this is the 15th day and naturally I have reached out to etoro customer support.

Today, after 15 days have passed I was told the following :

"Regarding your query, the trace of funds have been initiated on the 7th of May, 2026 and the time frame to receive a response is 15 business days, which excludes weekends and public holidays. As such, the last day when we can expect updates is the 29th of May"

So basically they told me that after A MONTH I will PROBABLY get an update on the date of 29th. They did not say anything about about providing the actual resolution.

So what should the next steps be? wait until 29th May to PROBABLY get on update about my money. This is what they told me and I am not sure they realize how this sounds.

Quick recap :

- Multiple withdrwals made on 22-23-24-25-27

- Only one received on 23 APRIL. Since then NOTHING.

- Multiple tickets opened without any update or real step taken te recover my funds

- Trace of funds opened without any resolution time. probably an mere update on 29th May a whole MONTH after my withdrawal.

- They said it will take up to 15 days for the funds to be processed and those days have passed and they only told me to wait until 29th May to probably get that update.

- I have now waited several weeks and asked for numerous updates. The answers that I got I that I will probably get an update on 29th May.

Has anyone ever went through this?

Tomorrow I will be back with updates on this. I will be posting this daily.

Thank you !

I think it's a real shame that in this day and age, for visa cards offered by a broker, not having it available for use with apple pay, being restricted to google pay.

Undefined "in development" statements without a clear, transparent roadmap means nothing to users, if something will be offered, then it should be offered directly with all standard "2026" features.

First of all, I've had an eToro account since 2020 and this was the first time this has happened to me. Something very strange happened last Thrusday and now I don't trust the application because they don't want to admit the problem.

I'll explain:

First, I invested in NSDQ100 with using 20x leverage and it was around 28550-28560 but it took off at a much higher value, 28581 which is not normal. This was the first problem, but since sometimes there is high volatily it could be possible. I assumed it was just bad luck. They then sent me the correct data and confirmed the NASDAQ was 28562 at that precise second (5:59:30PM (GMT+1) on May 7th. So this was the first problem with the app.

The second problem was when I withdrew the funds. I placed a stop-profit of 28586, but it erroneously assumed the value of 28556 at 6:10:29PM (GMT+1) on May 7th so I lost money. As they can see, this was clearly a bug in the eToro system. They have all this information in their system. They sent me their information and I confirmed that at this precise moment the NASDAQ value was 28586 and not 28556 as the application incorrectly assumed.

This all happened on the desktop application, not the smartphone app, by the way.

All of this made me lose $650 (I'm European but I use dollars). Problems can happen, nothing is infallible, but what's really strange and made me angry and disappointed is that they don't want to admit this problem. Therefore, their information says I'm right, but they came up with a nonsensical explanation for what happened.

What would you do? After years on eToro and almost €100,000 invested there, this is surreal.

These are the actual rates that eToro sent me.

These are the values ​​that were incorrectly registered by the app.

Today I saw that my account got restricted and I just open the account yesterday having all the necessary documents uploaded just to have a verified account. All that just to have it restricted today, why?

Is eToro down? F0k your sisters including that of Yoni!

Both get you diversification. Both are relatively hands-off compared to picking individual stocks. So what's actually the difference, and does it matter which one you go with?

An ETF is a ready-made basket of assets; it tracks an index, a sector, a commodity, whatever it's built around. When you buy one, you own a slice of everything in it. Simple, transparent, low cost. You choose which ETF to buy, when to buy it, and when to sell. The decisions are yours.

Smart Portfolios are a different kind of vehicle. They're curated by analysts around specific investment themes and strategies; major market trends, sectors, long-term plays, and they come with no portfolio management fees. The underlying assets can include ETFs, stocks, or a mix, and the portfolio is maintained and rebalanced as part of the product. You're buying into a strategy with a clear thesis behind it, rather than building one yourself.

There's also a more goal-oriented version worth knowing about. Target Model Smart Portfolios, built in partnership with Franklin Templeton, are designed around a time horizon; they start with higher growth potential and gradually shift to a more conservative allocation as your target year approaches. It's a structure that does a lot of the long-term thinking for you.

The practical distinction still comes down to control vs convenience. ETFs put every decision in your hands. Smart Portfolios handle the allocation and rebalancing, so you're trusting the strategy rather than building your own.

Neither is better by default, it depends on how involved you want to be and whether a ready-built strategy fits your goals better than a DIY approach.

If you're weighing both and want to talk through the specifics, drop a question below.

https://preview.redd.it/m4de90r4ystg1.png?width=673&format=png&auto=webp&s=64571286779f672cc069263c735ac5caf71ca7aa

So..when? All other brokers and banks provided them in the first days of January. Why does it take so long?
When can we expect the tax report? I want to finish my taxes for 2025 and etoro is the only reason its blocked.

Después de varios meses luchando con el soporte por un bloqueo completamente injustificado, no me quieren pagar mi dinero. El día 28-29 de marzo de 2026 sufrí un bloqueo en mi cuenta de Etoro, así sin mas y sin justificar. En ese momento tenia dinero tanto en mi Cuenta en Euros, como en mi Cuenta de Inversión.

Concretamente estas cantidades:

Cuenta en Euros: 2405 EUR
Cuenta de Inversion: 3347,49 USD

Estuve hablando con el soporte durante semanas solicitando la activación de mi cuenta, ya que no había incumplido nada. De hecho pagué la suscripción anual del Club Etoro y solicité la tarjeta Etoro la cual me llegó a mi domicilio y tenía pensado usar.

Al final, la respuesta que me dieron fue: "Tras una revisión reciente de su cuenta y en cumplimiento con nuestras últimas políticas de aceptación de clientes, lamentamos informarle que no podemos continuar ofreciéndole nuestros servicios. Como resultado, su cuenta de eToro permanecerá cerrada, de acuerdo con nuestros Términos y Condiciones"

Y nada más, en ningún momento se me indicó ningún incumplimiento de terminos y condiciones.
Mi respuesta a ese correo fue que solicitaba el retiro inmediato de todos mis fondos. A los días, me llegó un correo en la que me pedían documentación para retirar todo mi dinero de la cuenta de Inversion (3000 USD de referidos + 347,49 USD de MI DINERO)

Cabe aclarar que yo en 2026 deposité dinero para operar en Etoro. Parte del dinero lo dejé en mi cuenta en euros (2405€) y el resto fue a mi cuenta de Inversión donde abrí posiciones en BTC y Santander.

El mismo día de recibir el correo del departamento de Retiros (antes de yo mandar la documentación que me pedían), me llegó una transferencia a mi cuenta de Revolut de 2405€.

Días despues, al no obtener novedades sobre el resto del dinero (3347,49 USD), escribí al soporte solicitando actualización ya que aun no habia recibido el dinero de mi cuenta de Inversion.

El soporte me respondió indicando que había incumplido Terminos Y condiciones y que habian deducido todo el dinero. Llevo luchando con ellos durante semanas, y se niegan a pagarme el dinero de referidos obtenido de forma legítima, incluyendo DINERO QUE YO DEPOSITÉ, lo cual es completamente ilegal. Estan reteniendo dinero mio. Es inaceptable.

La respuesta que me dan es que segun sus investigaciones, el saldo total retirado desde la creación de mi cuenta es MAYOR al saldo total depositado, por lo que no me deben nada. El problema está en que en 2025 obtuve 450 USD de referidos, los cuales ellos incluyen en ese cálculo y por eso no consiguen darse cuenta de que YO DEPOSITÉ DINERO EN 2026 Y NO SE ME HA DEVUELTO.

La unica transferencia que he recibido es la de mi Cuenta en Euros, de 2405 EUR. Si deposité dinero en Febrero de 2026, y lo usé para abrir posiciones en BTC y Santander, ¿alguien me puede explicar donde esta mi dinero? Ese dinero depositado estaba en mi cuenta de Inversion, y ha desaparecido.

Es surrealista que tenga que estar peleando con el soporte y no consigan ver que están equivocados.
Me han quitado todo el dinero de referidos sin motivo, y encima se han quedado con dinero mio. Necesito ayuda porfavor.

Hello again everyone,

I have made multiple posts these days, attempting to highlight my current experience with etoro support.

I will continue highlighting the issues that I am encountering. Until I will receive an update from etoro.

At the moment I have 1 complaint and 1 ticket raised with etoro. BOTH of these two have been ignored for 72 HOURS now. Yes a full Thursday, Friday and Monday have passed by and etoro did not provide a single update on my situation despite my multiple requests.

This day will surely go by without providing me an update so we will have 96 HOURS without a reply, despite me asking for updates multiple times.

I have opened multiple live chats in order to highlight this issue and ask for updates.

I have replied multiple times on both of my tickets asking for updates.

I have also provided multiple bank statements showing that I did not receive my funds.

The current situation is :

I have withdrawn almost 700$ almost 3 weeks ago. NONE of those funds have reached my account.

In all this time I have raised multiple tickets where I am asking for assistance or updates in live chats. The support agents are all answering with their canned responses and no one is providing me any real help.

Today the complaint had the status changed to "Waiting your reply" but the funny thing is no one replied. They just changed the status, at this point I think they are just making fun of me and they simply just change the status at random.

The ticket was NOT UPDATED AT ALL.

At this point I am worried that I will not even receive the 700$ that I have withdrawn and I also have some more deposits which seem to be at risk since etoro does not refund my money.

Has anyone ever encountered this?

Should I explore my ways to take legal action against etoro?

I will keep on posting everyday here until the issue is fixed. I want people to be aware that THEIR MONEY MIGHT BE AT RISK.

Etoro is a financial entity which should act like a bank and not like a toy company. As long as they are handling people's money they should prove a high quality customer support sevice.

At the present moment etoro looks more like a childs company which is toying with peoples money. They are no interested in their issues and do not seem to car about their customers issues as well.

Hello again everyone,

I have made multiple posts these days, attempting to highlight my current experience with etoro support.

I will continue highlighting the issues that I am encountering. Until I will receive an update from etoro.

At the moment I have 1 complaint and 1 ticket raised with etoro. BOTH of these two have been ignored for 72 HOURS now. Yes a full Thursday, Friday and Monday have passed by and etoro did not provide a single update on my situation despite my multiple requests.

This day will surely go by without providing me an update so we will have 96 HOURS without a reply, despite me asking for updates multiple times.

I have opened multiple live chats in order to highlight this issue and ask for updates.

I have replied multiple times on both of my tickets asking for updates.

I have also provided multiple bank statements showing that I did not receive my funds.

The current situation is :

I have withdrawn almost 700$ almost 3 weeks ago. NONE of those funds have reached my account.

In all this time I have raised multiple tickets where I am asking for assistance or updates in live chats. The support agents are all answering with their canned responses and no one is providing me any real help.

Today the complaint had the status changed to "Waiting your reply" but the funny thing is no one replied. They just changed the status, at this point I think they are just making fun of me and they simply just change the status at random.

The ticket was NOT UPDATED AT ALL.

At this point I am worried that I will not even receive the 700$ that I have withdrawn and I also have some more deposits which seem to be at risk since etoro does not refund my money.

Has anyone ever encountered this?

Should I explore my ways to take legal action against etoro?

I will keep on posting everyday here until the issue is fixed. I want people to be aware that THEIR MONEY MIGHT BE AT RISK.

Etoro is a financial entity which should act like a bank and not like a toy company. As long as they are handling people's money they should prove a high quality customer support sevice.

At the present moment etoro looks more like a childs company which is toying with peoples money. They are not interested in their issues and do not seem to care about their customers issues as well.

Just saw another post here. The german tax report is still not avaliable!

On which date will it be avaliable, anybody got news on that? They said "should be avaliable in ... weeks" the last time, which does not help a bit. Its already extremly late, when will they get it done finally?