u/Interesting-Rip-9763

Honestly can't complain

I was worried about the firm feel but it's actually amazing for my back.

After 4 grueling months of dealing with Red Wireless and Rogers, I have opened disputes with the CCTS, TD Bank credit cards and as of yesterday, the presidents office. Rogers has over $500 of my money hostage due to promotions and discounts that were supposed to be credited after 2-3 billing cycles.

I won't get in to the details or sequence of events, but I got tired of being the patient nice guy. The icing on the cake is that you can't even get a hold of anyone at rogers. No matter when you call, it says there is a high volume of calls and to call back later.

To preface, I am an industry professional, I have records, notes from all my calls and have a very detailed and diligent work ethic. I felt absolutely abused and taken advantage of.

The CCTS just accepted my complaint today. A complaint was opened with the presidents office yesterday through a different channel (yes I know this is a double dip).

Anyways, speak up!

Make your CCTS complaint.

When you call rogers, press the options that take you to cancelling your account. An agent at Yorkdale mall in Toronto told me this and it worked. That is how I was able to get transferred to a supervisor in Kitchener and then a presidents office complaint created.

Don't let these thieves get away with this.

I'm sick of Rogers convoluted billing procedures and incompetence. I will push for my credits and renumeration for the 20-30 hours of phone calls, litany of emails and my hard earned money that I deserve back.