Fido
Hello,
I need help cancelling my Fido account.
Before leaving Canada permanently, I visited a Fido store to cancel my service. The representative told me that they could not process the cancellation in-store and instructed me to call customer support instead.
I have now left Canada permanently. Since then, I have tried calling Fido using other phone numbers, but I have not been able to reach a live agent. The AI assistant does not transfer my call, or the system disconnects the call before I can speak with anyone.
Meanwhile, I have already been charged for another month of service, even though I no longer live in Canada and cannot use the plan.
I also tried using their schedule call service but they only give option to call registered numbers.
How do I cancel my account effective immediately, stop any future billing, and let me know if the most recent monthly charge can be refunded since I have been trying to cancel the service.