Need help : Account locked
Need advice: CRA account locked due to suspected fraud
Hi everyone, I’m looking for some advice from anyone who has dealt with a locked CRA account.
My CRA account was locked due to a suspicious/fraud-related issue. I submitted all the required documents through the CRA Secure Drop Box in February.
In June, an assigned CRA agent called me, but unfortunately I missed the call. Since then, I’ve tried calling the agent back multiple times, but I haven’t been able to reach her.
I also received a letter asking me to submit the documents again, so I sent them again by fax as instructed. It has now been about two months, and I still haven’t received any update. The assigned agent is not answering my calls either.
I’m getting worried because I need access to my CRA account and want to make sure my documents were actually received and processed.
Has anyone experienced something similar?
What is the best way to escalate this or get another CRA agent/team to review my case? Should I contact the CRA complaints/Service Feedback process, my MP, or is there another department I should contact?
Any advice or experience would be greatly appreciated.