As the headline suggests - need guidance on seeing table mountain as during our recent visit it was closed
We are planning on getting a private driver and “skip the line” tickets for the cable car
Any perspective from locals living in CPT would be appreciated.
Much appreciate it
I discovered Club Med during Covid and fell in love with the establishment. I am a gold member and this would be my fourth Club Med in last 4 years. Needless to say that I was VERY excited about coming to South Africa.
So when the bookings opened in January, I was told that I was the first American to book this experience.
I have always been a deluxe room customer so I requested the same while booking club med Beach and Safari. I had to call to make this booking because on their website there is no way to book this.
While booking, I was told to not worry about the room nomenclature since this is is a new concept/ establishment for Club Med.
Hence when my reservation said “ superior” I called again in June to confirm.
Once again I was told that the room is comparable to Aquamarina at Cancun ( which has one master room and bathroom, one kids room, one toilet in the hallway and separate shower/ tub in the kids room)
We got here at the beach today and to say I was misled about the room size would be a very true statement.
The superior room has one bathroom with no toilet and a kids room with a hallway toilet. In addition, the room is far away on a massive hill away from everything with a lukewarm view and tiny balcony
While booking I was told that I had a room on the right side building when looking from the beach, with a big terrace close to the beach and all the other amenities ( so when the weather was bad , we didn’t have to stay out in the storm for long)
Which brings me to today - the day of our checkin - Despite bad weather, we came to the beach with such high hopes after an amazing safari experience.
When I complained and shared what has transpired, I was told that there is nothing that can be done since they are fully booked. Once again, I was told that the facility would be at 60-70% capacity for the first three months so for the room management to tell me that they are fully booked just doesn’t seem right.
I feel cheated and just wronged!!!
I spent close to $20k for a 10 day vacation to ensure that I had a big room, with wide terrace and two toilets/ showers ( since being near the beach gives me digestive distress). The vacation is to also celebrate my milestone birthday on Aug 14.
I have been such an advocate for club med and have convinced 6 other families and friends to join the “club”, but I think I will warn them instead now.
What would you do in my position ?
I am not sure if I will be returning after today. While I didn’t expect a room change right away ( I offered to pay for a upgrade btw) the lack of willingness to make up for wrong communication is not acceptable.
Would appreciate any recos in dealing with this situation
Thanks