Almost scammed by in-app support?
I needed to contact Spark support through the app so went to the help section & clicked the official phone number. It started with the usual AI assistant to ask where to direct my call & what I needed, and then when it was transferred to a support person overseas I could tell right away that despite the accent it was an AI voice I was talking with, but I figured 'oh well, maybe they're trying something new'. 'He' asked the three usual questions they always ask to confirm my identity (name, phone & email), but then added a new one, asking for the last 4 digits of my social security number. I said something like 'Wow! Scammers infiltrated Spark?' and hung up. Is there a possibility this was a hired support agent overseas using their job to scam drivers?