Best ISP to deal with City Fibre?
After installing poles many many months ago, City Fibre have apparently now completed their install on my street - in so much as neighbours either side of me can now place orders. My house, used to be a farmhouse until I bought it 15 years ago, when it was split from a field and barn and renamed from 'Farm' to 'House' (just names, no numbers on my street). I believe I've done everything correct and Council UPRN records etc are all correct for my property.
But CityFibre don't believe I exist, and whilst they do have the 'Farm' property listed it's availability status has gone from "Coming soon" to "There's been a problem". Interestingly IDNET's checker lists the Farm with *my* UPRN, but none of the other checkers appear to mention UPRN.
I've got the same problem with OpenReach (which I suspect was the initial source of CF's database) - they installed to 'Farm' decades ago to still supply copper to the property (now 'House') which Plusnet bill to 'House' but were unable to figure out how to get OR to update their data. Same story from OR engineers when they come to fix faults over the last decade who are confused by the address when they arrive, but can't get the data fixed! OR still haven't installed full fibre in the area, so I've just got what was already here.
There doesn't appear to be any way to contact CF, as a consumer, so can anyone recommend ISPs who might be able to do so on my behalf?