AT bit of a rant. How to fix this?
Does anyone know why AT buses on Lower Albert Street sit idling at the top of the road with doors closed for several minutes before departure, instead of loading passengers at the actual stop?
I’ve noticed buses often wait up the road until about 1–2 minutes before departure time, then finally pull into the stop and open the doors. By then there are so many people waiting that not everyone can board before the scheduled departure time.
The result is the bus leaves “on time” but half empty, while passengers are left behind. It makes absolutely no sense operationally or from a customer perspective.
Surely it would make more sense to let passengers board while the bus is waiting anyway? Has anyone reported this to Auckland Transport, and if so what’s the best way to do it?