u/Janielf

During my delivery window, Amazon Fresh cancelled for no stated reason my entire order. Not only did customer service blatantly lie and try to justify the cancelled order by claiming that every single item in my 21 item order was out of stock (I checked & every item was in stock) and try to attribute the cancellation to traffic congestion (untrue since the Fresh warehouse is less than 1 mile away), Amazon also lied when they told me that I would receive my refund as gift card credit, which I specifically requested.

The icing on the cake is that Amazon refuses to refund my Fresh delivery driver tip even though Fresh is 100% responsible for the order cancellation, the driver is an Amazon employee, and nowhere on Amazon’s website does it state that the buyer is still responsible for delivery tip charges when the groceries are never delivered!

Even more infuriating was the Amazon supervisor’s response: that I could save money in the future by not tipping Fresh delivery drivers! In other words, this billion dollar biz is nickel & diming its customers, breaching its service contract, and penalizing the buyer by refusing to reimburse a tip for undelivered items, and - even worse - to compensate for my loss, Amazon suggests as a remedy that, in the future, I screw minimum wage-earning delivery people out of their tips!

And, yes, I tried to work ny way up the incompetent Amazon food chain until they hung up on me after I asked to either speak to the manager or for them to provide me with the contact info of upper management.

I intend to file a complaint with the state AG not because loosing $10 in tip money for undelivered groceries is an outrageous sum, but because it is a breach of contract and constitutes an unethical and deceptive business practice.

Any helpful direct upper management contact info would be appreciated.

Please excuse my bitchiness. My bitchiness is compounded by the fact that I’m hungry and I’m hungry because my food delivery was cancelled very late, after 11pm, and for no stated reason whatsoever.

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Update: Problem solved. $10 gift card credit plus $20 promotional credit after continuing to be a squeaky wheel & calling regular Amazon customer service (not Fresh cs) back today. I suspect it’s easier to get ahold of more senior accommodating supervisors during reg working hrs. And that I managed to sprinkle a few choice legal contract phrases into the conversation without (hopefully) sounding like an a-hole might have helped. 😉

A few cs reps admitted that Amazon’s policy is to not reimburse tips on cancelled orders. The last cs rep tried walking it back saying “it depends on the circumstances.”

If that is in fact Amazon’s policy, Amazon should watch its legal back.

I do not get it. Why does the criminal justice system still punish addicts - especially predicate low level drug offenders who relapse, when relapsing is a typical part of the recovery process? The criminal justice system should follow the science and stop punishing addicts instead of following the science selectively, meaning after the first offense, the focus shifts from rehab to punishment.

Although the crim justice system has evolved somewhat, far too often, judges & prosecutors still treat a relapsing low level drug offender as a public menace who made a fully conscious and controllable decision to use again.

Yes, politics is at play, but once the state secures a conviction, why push for a sentence that exceeds the statutory minimum?

For those who think the drug laws in your state are fair, I’m curious which state that is.

Btw, for anyone interested in the history of the “modern” day drug epidemic, check out the Netflix docu “Five Families” about the original Little Italy mob families. The Bonnano family is largely responsible for proliferation of the heroin epidemic, which first hit Harlem in the 60s.