r/amazonfresh

Are they purposely trying to kill it?

The convenience of grocery delivery is predictable delivery of one's groceries. I chose a window for delivery, which was oddly a 4 hour window and not the usual 1-2 I could pick from. Should have figured something was up.

My first delivery came at the beginning of the window, the second came at the end, and a third came two hours after the window was passed. I hope this is not going to be the new norm.

(Portland,Oregon)
It changed from fresh to grocery on my homepage.
I went to make an order, and the layout is completely different, and when I go to check out, it’s giving me separate deliveries for half of my order. The perishables came in the usual bag, but the non perishables came in a box. Both deliveries were late.
In the past it would all come at once, no boxes. Amazon fresh is extremely laggy too and I think the selection is much smaller.
Has Amazon fresh do a complete overhaul? I thought they were only closing the public stores, didn’t expect it to affect the warehouse part of it too.
It just feels less reliable now.

I get an order from Amazon Fresh delivered every week or two. In the last week, in particular, I've seen prices go up a LOT. Here are some examples:

1. Earthbound Farms salad greens--33% increase from last week; 59% increase from May 21. ($4.99 when I ordered them on May 21, $5.99 when I checked last week (but didn't buy). Now $7.98.)
2. So Delicious pint of vegan ice cream--16% increase from last week, 40% increase from April ($4.99 in April, $5.99 last week, now $6.99.)
3. Wildwood teriyaki baked tofu--54% increase from last week. ($3.87 last week, now $5.99)
4. Cherries (fresh fruit)--33% increase from last week. ($2.00/lb last week, now $2.99/lb)
5. Sargento aged gouda sliced cheese (8 slices)--25% increase from last week. ($3.29 last week, now $4.13)

Are other people here seeing similar price increases? Or is it just targeted to me?

In case this is relevant--I'm in San Francisco, which has expensive groceries to start with.

And, right before I saw prices jump, I talked with Amazon customer service because I'd had trouble with delivery people not following instructions. I managed to get the orders anyway, so I didn't ask for any refunds, but I wonder if I'm now being charged more for being "difficult."

I’ve never purchased ice cream from Amazon Fresh and I’m wondering if it’s worth taking a chance. I’m worried it might thaw during transport, and then refreezing it could cause freezer burn and affect the texture. Is it shipped in insulated packaging to keep it frozen during delivery?

im a prime member. kept being prompted to buy groceries from fresh so I thought I’d try it. got to checkout and it wants a $10 delivery fee or sign up and get free deliveries if I commit to $10 a month subscription to Fresh. however, my boyfriend, also a prime member, pays a couple bucks for his fresh deliveries. when I was talking to him about it he showed me his most recent order and the fee was under $3. he is also a prime member.

can someone explain this to me?

I have been using Amazon fresh and ever since the store shut down I lost coverage in our zip code. We no longer have access to Amazon fresh. Do you know if they will fix it in the future? It’s so disappointing to develop a habit and then having to shift to another grocery store.

The last few Amazon Fresh orders were missing items but were still charged for, I'm guessing it's the delivery people taking what they want? I have been given refunds every time, but I needed some of those items at the time!

I just had another order due to be delivered today, it was "packed and ready", then I got a text saying there was a delay, and now I find the order has been canceled and refunded with no explanation why, and no option to reschedule, but I have to wait 3-5 days to get my money back!!!

And I had DOUBLED the recommended tip too.

So what happens when someone has no more money in the interim? They just have to not eat for a few days until Amazon processes a refund?

WTF Amazon, this is bs. Most of the time items are 'out of stock' anyway. Get it together or stop offering a crap service.

I order regularly from Amazon Fresh and it’s been fine. I always add a tip to my orders. In the last 6 months though, I’ve had 4 orders that they say are being delivered, then delayed, then just cancelled. No explanation, no apologies… just cancelled.
Then I have to run to the store because they screwed up my dinner ingredients.
Once, I would be ok. Twice is a problem. FOUR times? This is ridiculous. Especially since they don’t care at all.

Been there a month and honestly really like it. I can't help but feel resentful about what I went through. Maybe it's because I helped manage a high preforming store but I worked 12 or more hours regularly with inconsistent days off. Not to mention blatant favortism. A lot of the team members are pretty jaded because of the changes over the years, but I can't help but feel relieved that there is simply more support and the ability to just interview new employees. In my opinion it really is the fairer side of Amazon grocery. I've managed a prime now site, a grocery delivery site and a store and I really feel good about this change.