r/amazonfresh

Was curious about the proposed Intro 518, so I pulled up Amazon's 10-Q. Turns out their retail side is swimming in cash — last year the retail division pulled in over $34 billion in operating profit, largely off the $69 billion it made in ad revenue. Kind of a bad look to be squeezing drivers while posting numbers like that.

Amazon's claiming the regulations will force them to pass costs onto consumers, making deliveries pricier for everyday New Yorkers. But their own revenue reporting says otherwise — they can easily afford to directly hire these drivers, pay a living wage, and operate safely in our neighborhoods without raising prices a cent. Kind of breaks my brain. Id bet that theyre bluffing.

Not paying DSPs properly isn't the invisible hand of the market. It's a middle finger of corporate greed.

We’re sharing Prime benefits right now. I’m wondering if, if one account subscribes to fresh, the other account will be able to use Fresh too

I ordered fresh for dinner to arrive at 6-7, but i got an email saying it was delayed and that i'll get an update by 9:30. should i cancel or wait? if it's likely to be before 8.

I feel like Amazon has figured out a better way to make money off of their food deliveries. They had been the cheapest for a while, but apparently they realized they need to make more money off of us. I would suggest not going to Amazon Prime for food or really anything. It was at a point that Amazon Prime helped you in your day, shopping, etc. that would help your day. It seems much more like a hindrance now her better off just stopping by the store on the way home to make sure you get what you actually want instead of them canceling orders or changing your options and still paying full price. I miss the days when Amazon Prime was a benefit. Even the TV show shows now ask you to pay an extra dollar 99 just to watch a season on top of what we already pay. A line will be crossed one day, where the juice just isn’t worth the squeeze. I’ve completely canceled Amazon, hope others follow suit.

Really miss working at Fresh. The work wasn't always fun, plenty of issues, but the people were mostly great to work with. The teamwork and just friendly atmosphere are not found everywhere.

A lot of us there, at least on morning shifts, we're working our second jobs and tired. But still, always friendly and nice to be around. A feeling that the people you worked with actually cared about your life. Also miss those cookies and brownies in the break room.

Tonight I received only 3 of my 4 Amazon Fresh grocery bags. (Third time since last winter.) I put in for a refund and indicated the items as missing.

An Amazon confirmation email indicated the refund was due to: item not satisfactory.

A few months ago I got a refund for produce that was old and yucky. I indicated quality as the reason— the confirmation email cited damaged in transit.

So, I'm wondering why the return/refund reason is changed, what is done with the accurate data and what is done with the inaccurate data, and which ends up on my internal Amazon profile (the one that Amazon uses to track profit and loss for an individual)?

I also wonder how inaccurate data impacts the people working in different parts of the Amazon Fresh operation, like my refund for spoiled produce that should not have been shipped is attributed to delivery.

During my delivery window, Amazon Fresh cancelled for no stated reason my entire order. Not only did customer service blatantly lie and try to justify the cancelled order by claiming that every single item in my 21 item order was out of stock (I checked & every item was in stock) and try to attribute the cancellation to traffic congestion (untrue since the Fresh warehouse is less than 1 mile away), Amazon also lied when they told me that I would receive my refund as gift card credit, which I specifically requested.

The icing on the cake is that Amazon refuses to refund my Fresh delivery driver tip even though Fresh is 100% responsible for the order cancellation, the driver is an Amazon employee, and nowhere on Amazon’s website does it state that the buyer is still responsible for delivery tip charges when the groceries are never delivered!

Even more infuriating was the Amazon supervisor’s response: that I could save money in the future by not tipping Fresh delivery drivers! In other words, this billion dollar biz is nickel & diming its customers, breaching its service contract, and penalizing the buyer by refusing to reimburse a tip for undelivered items, and - even worse - to compensate for my loss, Amazon suggests as a remedy that, in the future, I screw minimum wage-earning delivery people out of their tips!

And, yes, I tried to work ny way up the incompetent Amazon food chain until they hung up on me after I asked to either speak to the manager or for them to provide me with the contact info of upper management.

I intend to file a complaint with the state AG not because loosing $10 in tip money for undelivered groceries is an outrageous sum, but because it is a breach of contract and constitutes an unethical and deceptive business practice.

Any helpful direct upper management contact info would be appreciated.

Please excuse my bitchiness. My bitchiness is compounded by the fact that I’m hungry and I’m hungry because my food delivery was cancelled very late, after 11pm, and for no stated reason whatsoever.

——

Update: Problem solved. $10 gift card credit plus $20 promotional credit after continuing to be a squeaky wheel & calling regular Amazon customer service (not Fresh cs) back today. I suspect it’s easier to get ahold of more senior accommodating supervisors during reg working hrs. And that I managed to sprinkle a few choice legal contract phrases into the conversation without (hopefully) sounding like an a-hole might have helped. 😉

A few cs reps admitted that Amazon’s policy is to not reimburse tips on cancelled orders. The last cs rep tried walking it back saying “it depends on the circumstances.”

If that is in fact Amazon’s policy, Amazon should watch its legal back.

I see that Amazon fresh is delivering in cars. I used them a while ago when I was just out of the hospital and I believe they always use trucks. When delivering and cars and they’re making so many stops., how are refrigerated and frozen items kept at the right temperature. Has anyone had any problems where items were delivered slightly unfrozen or too warm that need to be refrigerated

I’ve been ordering from Amazon fresh for more than a year, and for the past few months my frozen items will be missing from the order and I instead get a bag of random frozen goods? I understand it happening once or twice but like as of recent I can almost count on it happening. And no, these are not replacement items.

Today I ordered frozen fruit mix, frozen dumplings, Breyers ice cream and frozen breakfast sausage and instead I got a turkey and egg frozen breakfast, a family box of frozen waffles, and Swedish meatballs. LOL

The first time it ever happened instead of getting frozen dumplings and broccoli, I got Amazon brand butter pecan ice cream and Amazon brand frozen diced onions. It’s somewhat hilarious but all the way frustrating too 😫

Happening to anyone else!? For reference in the NJ area.