Amazon Cites Different Reason for Refund in Confirmation Email
Tonight I received only 3 of my 4 Amazon Fresh grocery bags. (Third time since last winter.) I put in for a refund and indicated the items as missing.
An Amazon confirmation email indicated the refund was due to: item not satisfactory.
A few months ago I got a refund for produce that was old and yucky. I indicated quality as the reason— the confirmation email cited damaged in transit.
So, I'm wondering why the return/refund reason is changed, what is done with the accurate data and what is done with the inaccurate data, and which ends up on my internal Amazon profile (the one that Amazon uses to track profit and loss for an individual)?
I also wonder how inaccurate data impacts the people working in different parts of the Amazon Fresh operation, like my refund for spoiled produce that should not have been shipped is attributed to delivery.