u/Jazzlike_Scientist_7

I moved to a Verizon business account in April of 2025. Not a huge account just 6 phone lines. I did a trial of the 5G internet that they offered but decided against it and returned the router to the store within the 30 day trial period. Not sure if it is important to note but this is not a corporate store, but a n independently operated reseller. Cut to now and the line and the device are still on my account. I've talked to the people at the store several times and each time they confirmed that I returned the device and the that the line would be removed and credited. I even got a voicemail from the store saying the device is in use somewhere else on another account. I'm heading back in today again but I don't have high hopes. They owe me over $1000 at this point. Any advice on a way to get this righted? I'm at the point where I'm considering going the legal route (small claims), but I'd rather not if I don't have to. Thanks in advance!