Would my steam account recovery methods work?
A day ago my steam account was hacked, and the hacker changed my email. I first sent my paypal invoices to steam hoping that would work. I was then told needed more information, in order to be able to verify my ownership. I was told to give my credit card details, which I gave, only for them to tell me the credit card information I provided did not fully match the information they had on the account.
I then provided the current debit card I used hoping it would suffice, both my current credit and debit cards are connected to paypal for any Steam purchases, as I have never used either normally for steam transactions. Initally my fear was that the information could not be saved because both were paypal.
I then dug up an old debit card I had years ago, one that was still active and still had all my information on it, but one that I am no longer using. I called my bank at first to check if I had ever made any Steam purchases with that debit card alone, they said I had only one that was back in 2021, I decided to reply under the previous information I provided with that debit card. Initally I was hopeful.
However Steam never specified if I needed to use my debit card, as they only said Credit card on what verification methoods they accept. Additonally I don't remember if I ever saved that debit card, as the bank told me all other purchases were done through paypal first by my old debit card. So I fear if I did not check to save my payment info, they might not find that debit card in my history.
Currently I am still waiting for a response from Steam Support, I am writing this to ask if anyone knows if my methoods would work or not.
Update:
They responded, just said this:
Hello,
The last four digit of the credit card you provided does not match the records associated with the account.
We understand that recalling older account information can be difficult. However, protecting account security is our top priority.
If you can provide the previously requested information in your next reply, we’ll be happy to review your case and assist you further.
Additionally, if you are unable to provide the necessary information in your next response, we may have to consider closing this case, as we currently have no further information to share.
Steam Support
Aileen
I don't know what do do anymore, I'm afraid if the next info I provide is wrong they may never restore my account.