Over three hours in chat, issue not resolved, and a dropped shift—not the best start to Visible
Hi all,
I created an account with Visible yesterday hoping to grab that 50% off deal, but after seeing a lot of negative posts, I decided to use the 15-day trial first.
When I submitted the request online today, it prompted me to download and open the app to continue. However, upon logging in, I was greeted with a "Welcome back" screen and a "Resume" button.
Clicking Resume takes me to a screen asking for a referral code with a "Continue" button.
Clicking Continue just brings up a completely blank screen.
I reached out to chat support, and the first rep had me reinstall the app 5–6 times (clearing cache and data each time), assuring me they contacted a support team and that it would work. It didn't.
Midway through, a new rep took over and asked me to re-verify my entire account—which I had already done at the very beginning of the first chat. After three hours total, the new rep essentially left the chat for good (probably a shift change), leaving my issue completely unresolved while the incoming rep wanted me to start all over from scratch.
So frustrating. Has anyone run into this weird "Resume / blank screen" loop when trying to start the trial? Is visible support really so useless?