Indigo additional bag + weight charges?
Hi Everyone,
I paid for an additional baggage with indigo but I didn’t know that you still have to pay for additional weight and the total allowed was 20 Kgs. I had to pay an additional Rs. 12,800 for the excess baggage during check in, I raised this issue with the check in counter and they mentioned that this is a common issue and asked me to raise a complaint through email.
What steps can I take to receive a refund or atleast some compensation as no where they have mentioned anything about this during booking?