r/IndiGo6E

Hi everyone, I’m stuck in a worst situation with a flight cancellation and need advice on how to handle it.

First mistake. I saved my HSBC Credit Card on Booking.com. I was just checking the flight prices nd entered wrong CVV to check final price. The payment went through even without an OTP.

Timeline & Details:
The Booking: I booked an IndiGo flight via Booking.com earlier today and requested an immediate cancellation within 2 hours of booking.

IndiGo's Stance: IndiGo confirmed that under the DGCA 24-hour free cancellation rule, the ticket can be canceled with ₹0 cancellation charges if Booking.com processes it through their partner helpline (0124-4973825). They cannot cancel it from their end since it was not booked on their website.

Booking.com's Stance: Booking.com support insists that the airline is charging a ₹4,299 cancellation fee. They asked me to provide written document from Indigo. But Indigo does not have this policy on their website for booking partners.

Current Status: After arguing with the customer support, the customer support team raised a support ticket, but support only stated it has been forwarded to a "concerned team" with no timeline for a resolution, which is a major issue given the time-sensitive nature of the 24-hour window.

What can I do in this situation?
Is there a way to force Booking.com to honor the DGCA free cancellation window before the 24 hours expire?

Can I dispute this charge or file a chargeback with my credit card issuer if Booking.com refuses to cancel it for free?

Should I escalate this immediately to the National Consumer Helpline (NCH) or AirSewa?

Any advice on how to get this resolved quickly would be greatly appreciated.

UPDATE: Thank you so much everyone for helping with suggestion on how to handle this. After fighting for the last 24 hrs on various forums and talking endless to different customer support executives, I was able get full refund except 325 charge even though booked through OTA. Posting this for anyone who will go through the same situation in future.

I booked a sandwich and beverage (CJSW) on MAA-CCU today, but all I received was a “Sorry, your pre-booked item is not available. Would you like a tea or coffee?” Indigo seems to be trying to discourage per-booking meals and scare away corporate travellers.

*Pre book

Update: After giving a very bad review on the trip feedback, Indigo contacted me over telephone and offered either a refund or the same meal on my next flight (they sent an email and said it would be done if I replied with the new PNR).

Guys,

Chennai to Guwahati flight. Group booking for 9 people through flip kart, for one female I've entered the salutation as male..any problem?

**ame passenger — what are my options?**
**Reddit post**
Hi everyone, I’m looking for advice from anyone who has dealt with a similar situation with IndiGo/Cleartrip.
I booked a **Kolkata → Patna** flight through Cleartrip for **November 2026**. There are two passengers on the booking — me and my mother.
Unfortunately, while making the booking, my surname was entered incorrectly.
**Name on ticket:** \[Surname A\]
**Correct legal surname:** \[Surname B\]
My first name is exactly the same. I am the **same passenger** and I am not trying to transfer the ticket to someone else.
I contacted Cleartrip and provided my government ID showing my correct legal name. Cleartrip contacted IndiGo regarding the correction, but IndiGo refused, saying that both names are valid names and therefore changing one valid name to another isn’t considered a permissible name correction.
I then escalated the matter directly to IndiGo. IndiGo’s latest response says that because the booking was made through a travel agency, any correction/exception has to be processed through the travel agency, and they asked me to continue coordinating with the travel partner.
So I’m currently stuck in a loop:
**Cleartrip:** We contacted IndiGo and IndiGo refused.
**IndiGo:** Contact your travel partner.
IndiGo has also said that because the booking is beyond 24 hours, the standard correction process doesn’t apply and the existing booking may need to be cancelled and a new reservation made.
The problem is the financial loss. Cleartrip has told me that if I cancel **only my passenger ticket**, the refund would be approximately **₹72**, after which I would have to purchase a completely new ticket for myself for the same journey.
I have travelled with IndiGo many times before, so I was hoping they might consider this as a genuine same-passenger identity correction if I provide my government ID.
I have already asked for a senior-level review, but IndiGo has again directed me to the travel partner.
**What would you do in this situation?**
Has anyone successfully corrected a surname with IndiGo when it was a genuine same-passenger mistake?
Is there any escalation route beyond regular IndiGo customer support that actually works?
Should I pursue AirSewa/consumer grievance before cancelling the ticket?
Has anyone had success getting Cleartrip to escalate something like this with IndiGo?
Would you cancel/rebook now, or continue escalating since the flight is still more than a month away?
I’m not trying to bypass the airline’s rules. I just don’t want to lose almost the entire value of my ticket and then pay again for the **same passenger on the same flight** because of a surname entered incorrectly during booking.
Would really appreciate advice from anyone who has experienced something similar.

Hi all,

Need a suggestion for a friend's family trip.

He's flying for the first time and with parents. They booked tickets to Singapore on IndiGo website

While booking, we entered names as per Aadhaar, where the surname is only an initial. Their passports have the full surname. First names are the same.

They're requesting a name correction thorugh support. Has anyone faced this before?

1. Did the airline correct it?
2. If they refuse, is it safe to travel with the initial on the ticket? Will there be boarding or immigration issue?
3. Cancelling and Re-Booking leads to spending twice the inital booking amount 🥲🥲🥲

Please suggest 🙏🏻

Guyzzz someone please tell me

Can i tell printout of aadhar from uidai and then laminate it and show it at the domestic airports😭😭😭😭😭

I dont have any original physical cards with me

What to do

I am trying to book a domestic flight ticket for my U.S. Citizen friends and it ask to enter Passport number. If the passport number is fully numerical and not alphanumeric it’s not accepting. How to book?

I recently flew IndiGo from Mumbai to Phuket and wanted to share this because I was quite worried about my checked baggage.

I used self check-in/self bag-drop at Mumbai airport. The bag tag was printed, I attached it to my bag and scanned/dropped the bag as instructed.

However, when I checked the system, the baggage was showing 0 kg, which made me concerned that my checked baggage hadn't actually been registered properly.

I continued to the boarding gate and received my boarding pass. At the gate, an IndiGo staff member told me that because I had used the self bag-drop, there was a possibility that my bag could be delayed and might reach on the next flight instead of my flight.

That obviously made me nervous.

I had a physical baggage receipt.

So I wasn't sure whether to trust the 0 kg showing in the system or the physical baggage receipt.

I searched Reddit afterwards and found a few similar experiences where passengers were told their bags might come on the next flight because of baggage processing/loading delays. Interestingly, in at least one case the passenger later said the bag actually arrived on the same flight.

Update: Thankfully, my bag arrived in Phuket on the same flight as me. 😅

So in my case, the 0 kg display was apparently not an indication that my bag wasn't checked in. The physical bag tag/receipt was valid and the bag made it onto the aircraft.

Posting this in case anyone else sees 0 kg after using IndiGo's self bag-drop and starts panicking like I did.

Guys few days back i booked a ticket from
Booking.com and the website did not ask me for my middle name, but my aadhar card has my
Middle name on it. Will it cause any trouble in boarding. I am travelling from CCU. I contacted indigo once and they told me that i need to cancel
The ticket and rebook but i read some reddit posts which stated that it won’t cause any problem, still in dilemma. Please help

Hi Everyone,

I paid for an additional baggage with indigo but I didn’t know that you still have to pay for additional weight and the total allowed was 20 Kgs. I had to pay an additional Rs. 12,800 for the excess baggage during check in, I raised this issue with the check in counter and they mentioned that this is a common issue and asked me to raise a complaint through email.

What steps can I take to receive a refund or atleast some compensation as no where they have mentioned anything about this during booking?

Hi , I will be travelling next week from kolkata to bangalore , anyone knows if trimmers and skincare products (above 100ml) are allowed to travel with or not