IndiGo self bag-drop showed 0 kg — staff said my bag might arrive on the next flight. Sharing my experience
I recently flew IndiGo from Mumbai to Phuket and wanted to share this because I was quite worried about my checked baggage.
I used self check-in/self bag-drop at Mumbai airport. The bag tag was printed, I attached it to my bag and scanned/dropped the bag as instructed.
However, when I checked the system, the baggage was showing 0 kg, which made me concerned that my checked baggage hadn't actually been registered properly.
I continued to the boarding gate and received my boarding pass. At the gate, an IndiGo staff member told me that because I had used the self bag-drop, there was a possibility that my bag could be delayed and might reach on the next flight instead of my flight.
That obviously made me nervous.
I had a physical baggage receipt.
So I wasn't sure whether to trust the 0 kg showing in the system or the physical baggage receipt.
I searched Reddit afterwards and found a few similar experiences where passengers were told their bags might come on the next flight because of baggage processing/loading delays. Interestingly, in at least one case the passenger later said the bag actually arrived on the same flight.
Update: Thankfully, my bag arrived in Phuket on the same flight as me. 😅
So in my case, the 0 kg display was apparently not an indication that my bag wasn't checked in. The physical bag tag/receipt was valid and the bag made it onto the aircraft.
Posting this in case anyone else sees 0 kg after using IndiGo's self bag-drop and starts panicking like I did.