u/Just_Deer7917

After mailing and calling customer care I got it done. If anyone didn't get vacuum and want to get it redone — remove old gas fully, then vacuum, then refill. Tell them to do it this way. Just don't let them proceed if they don't do it that way.If they disagree you can just mail panasnoic about it that they refused and all

I got to know they overcharged me by ₹675, will be getting a refund (₹699 + GST was shown on the website).

If anyone ordered from the website before 13 May you can still get it I guess, because they recently changed the offer to ₹1200 + GST. If your order was before 13 May, you can maybe still get the old price (I have screenshots if anyone needs, you can ask me). My order date was 29 April and shipped on May 4, that's what was returned on the invoice.

Technician, manager — all mentioned about mail and told if you have any issue call, don't mail(it creates some accountability ig). Please make sure they do it correctly.

Installed my Panasonic AC which was ordered on 29 April, processed on 4 May. Shipped on 5/6, got it on 11, then ordered stand which wasn’t delivered, so had to wait and got it on 12, and today installation done. Experience was overall 4/10. Called their order related query department 20-30 times, never picked.

Today on installation, the technician installed it okay, but when I said for vacuum, he said it’s not required and I let it go (I didn’t want to force because he didn’t bring vacuum machine). Then paid and he left.

After sometime I asked the manager about it, the service provider of Panasonic near my area. He said it’s fine, vacuum isn’t important, it will work fine, and bended coppers without springs. But vacuum is important, which wasn’t done.

They called and asked me for OTP, which I told vacuuming wasn’t done. Then the lady gave the phone to manager and he called me and talked to me rudely, saying “online mai to sab bolte hai, online mai bolte hai ki khana mt khao ye vo, aap krte ho? Maine itne installation krwaya hai, abhi thk sab thik hai, aap OTP mt do, season time hai isliye nahi krwa pa rehh.” at end he told he will provide someone on monday.

I still talked politely saying I can wait, then he cut the call. I talked to different customer care no. of Panasonic(08069841333), which they just told will arrange callback from senior. Till now 2h, no callback.

Used ai a bit on Grammer and for better communication

Please let me know what are the things to check if proper vacuuming is on like need to do it for 10 15 mins?

Anything else please let me know

Thank you