Oticon guarantee
Hi everyone,
My grandmother is starting to lose her hearing and we’re considering buying an Oticon hearing aid since we’ve heard good things about it. We want to get the Intent device with the IP68 certification. We have a question, though. Since the hearing aid is significantly expensive we’re of course afraid it might get damaged by everyday use such as being caught in heavy rain or sand when going to the beach. Does anyone here have knowledge about the guarantee that the brand offers? And would it cover damage caused by water or dust? Our understanding is that if they say it is very well protected against water and dust, then it might cover a repair or replace the device in case the hearing aid for example falls into a glass of water or as mentioned, gets wet during a rainstorm, or gets dust while at the beach or a dusty place.
I’d be thankful for any answers.