Phone still being reported as blacklisted on all networks
My mom switched to at&t cuz we got fiber so there was a deal, but her old phone can't be traded in because it still shows up as blacklisted on the inner network list thing.
It was legitimately stolen so I reported it stolen but then my mom confronted them at their house because of find my iPhone and then the lady probs threw it out her car window because then a good Samaritan brought it to the police station
I got it reinstated on the app so she was using the phone fine and we called to get it un-blacklisted so she was able to switch phones but now her old phone can't be traded in because it still says it's blacklist
We have tried multiple times to call and get it to be un-blacklisted but the mobile person kept saying it was because of an unpaid phone bill but that is not the case and they just kept repeating the same thing for an hour.
She has gone to at&t corporate, T-Mobile, T-Mobile corporate maybe I'm not sure in person, but not one person has been able to help us or knows anything about blacklist.
Does anyone know how to get this resolved? Its on T-Mobile side since that's where it was reported stolen but all support has been useless and parroting stuff that isn't true and not even acknowledging the blacklisting on the phone call.