Unfair Automated System Closure / Escalation Request: Ticket #10656946 - Need Senior Specialist Review
Hi everyone and KuCoin Support Team,
I am writing this post out of complete frustration regarding my ongoing Support Ticket #10656946. The automated response system keeps giving me generic replies stating "information not provided," even though I have submitted clear, verifiable, and official evidence multiple times.
Account Details:
KuCoin UID: 254544538
Account Status: Fully KYC Verified (Sarmin Khatun)
Ticket Number: #10656946
Summary of My Case & Evidence Provided:
Official Proof of Wallet Loss: I have attached an official chat screenshot from Trust Wallet Support confirming that without the 12-word recovery phrase, it is technically impossible to export transaction history or make screen recordings.
Verified On-Chain Data: I provided the exact TxHashes for the deposits above 500 USDT. These are fully recorded, public, and verifiable on the blockchain matching my KuCoin account.
Despite providing official wallet support verification and public blockchain proofs, I am only receiving automated template responses.
I kindly request a human supervisor / senior customer care specialist to manually review my ticket and attached proofs, and grant me a one-time withdrawal option to secure my funds.
Mod/Support team, please help escalate this ticket.
Thank you!