New Fiber and new Wireless customer on the same day. 20% bundle discount applied to Fiber only.
Hi, all.
To make this story short. Our neighborhood just got fiber lines installed, and we've switched over from cable on 5/29 with it being installed and in-service on 6/2 (early afternoon). Same night, on 5/29, we've had NDS folks swing by and we've ended up signing up for AT&T wireless as well. Service was activated on 6/2 (around 7pm).
I've since paid the Fiber bill once already, and the next one is showing the 20% applied to Fiber only. I was under the impression that if the internet was activated/in-service first, the 20% would go towards the wireless bill. I just checked the wireless bill, and we've gotten all of the credits that were disclosed to us when we signed up, except for aforementioned 20% one.
I've called both NDS VIP line and the usual 611 (going to level 2 support), and they're giving me a run-around. I'll keep following up with them and escalating but wanted to see if anyone had dealt with this before. I would've waited an extra day for wireless, but there was another activation issue we were dealing with at the same time that caused the lines being activated the same day.
Appreciate it.