Dell XPS 15 (2019 model) - urgent help
Hi,
I really need your help.
I have a Dell XPS 15 which has recently been malfunctioning.
Two days ago, I was working on my laptop and suddenly the screen went black like in the attached video. The attached video was recorded tonight but the same thing tonight happed when I first noticed my laptop malfunctioning.
On the first day, after the screen went black, I tried to turn the laptop back on. Despite holding down the power button for a long time, the keyboard and Caps Lock button would light up. The fan would turn on. However, after several seconds, the keyboard goes dark, the fan stops and the laptop does not turn on.
Last night, I a couple of times I was able to turn the laptop on. However, a blue screen would appear (One was automatic repair - your pc did not start correctly. Other one was recovery - it looks like windows didn’t start correctly). I would restart the laptop, I could work on it for a few minutes and then the laptop would turn off suddenly.
Tonight, I was able to get the laptop working but it turned off suddenly.
What is going on? Can I rescue my laptop?
Many thanks.