u/Kinx_ooo

Hey everyone,

I have ~2 years of general IT operations/support experience and Im trying to move away from typical support/ticketing work

I currently have two opportunities:

1. Junior windows engineer (Telecommunication corpo )

• Windows Server / Active Directory
• PowerShell and scripting
• Automation of deployments and configuration
• Git, CI/CD, Ansible
• More infrastructure/engineering focused, no helpdesk work
• Internal project, potentially involving legacy technologies, outdated documentation
• Better salary

2. Intern ServiceNow Developer (Big4 firm)

• ServiceNow development and configuration
• ITSM / ITIL
• JavaScript
• More consulting focused, working for clients
• Worse salary

Both seem decent ways to move forward, but they are so different and Im having a hard time deciding which one would be better long-term career prospect

Im mainly wondering which path gives better opportunities after few years and which one is easier to build on later. For example, does Windows/AD automation make sense as a path toward DevOps/Cloud/Platform Engineering, or is it easy to get stuck in older legacy Microsoft infrastructure?

On the other hand is ServiceNow a good long term specialization or does it limit you too much to one platform?

I would really appreciate opinions and insights from people who have worked in either of these areas, especially if you made a similar transition early in your career

Hey everyone,

I have ~2 years of general IT operations/support experience and Im trying to move away from typical support/ticketing work

I currently have two opportunities:

1. Junior windows engineer (Telecommunication corpo )

• Windows Server / Active Directory
• PowerShell and scripting
• Automation of deployments and configuration
• Git, CI/CD, Ansible
• More infrastructure/engineering focused, no helpdesk work
• Internal project, potentially involving legacy technologies, outdated documentation
• Better salary

2. Intern ServiceNow Developer (Big4 firm)

• ServiceNow development and configuration
• ITSM / ITIL
• JavaScript
• More consulting focused, working for clients
• Worse salary

Both seem decent ways to move forward, but they are so different and Im having a hard time deciding which one would be better long-term career prospect

Im mainly wondering which path gives better opportunities after few years and which one is easier to build on later. For example, does Windows/AD automation make sense as a path toward DevOps/Cloud/Platform Engineering, or is it easy to get stuck in older legacy Microsoft infrastructure?

On the other hand is ServiceNow a good long term specialization or does it limit you too much to one platform?

I would really appreciate opinions and insights from people who have worked in either of these areas, especially if you made a similar transition early in your career

Hey everyone,

I have ~2 years of general IT operations/support experience and Im trying to move away from typical support/ticketing work

I currently have two opportunities:

1. Junior windows engineer (Telecommunication corpo )

• Windows Server / Active Directory
• PowerShell and scripting
• Automation of deployments and configuration
• Git, CI/CD, Ansible
• More infrastructure/engineering focused, no helpdesk work
• Internal project, potentially involving legacy technologies, outdated documentation
• Better salary

2. Intern ServiceNow Developer (Big4 firm)

• ServiceNow development and configuration
• ITSM / ITIL
• JavaScript
• More consulting focused, working for clients
• Worse salary

Both seem decent ways to move forward, but they are so different and Im having a hard time deciding which one would be better long-term career prospect

Im mainly wondering which path gives better opportunities after few years and which one is easier to build on later. For example, does Windows/AD automation make sense as a path toward DevOps/Cloud/Platform Engineering, or is it easy to get stuck in older legacy Microsoft infrastructure?

On the other hand is ServiceNow a good long term specialization or does it limit you too much to one platform?

I would really appreciate opinions and insights from people who have worked in either of these areas, especially if you made a similar transition early in your career

Hey everyone,

I have ~2 years of general IT operations/support experience and Im trying to move away from typical support/ticketing work.

I currently have two opportunities:

1. Junior windows engineer (Telecommunication corpo )

• Windows Server / Active Directory
• PowerShell and scripting
• Automation of deployments and configuration
• Git, CI/CD, Ansible
• More infrastructure/engineering focused, no helpdesk work, internal project
• Better salary

2. Intern ServiceNow Developer (Big4 firm)

• ServiceNow development and configuration
• ITSM / ITIL
• JavaScript
• More consulting focused, working for clients
• Worse salary

Both seem decent ways to move forward, but they are so different and Im having a hard time deciding which one would be better long-term career prospect

Im mainly wondering which path gives better opportunities after few years and which one is easier to build on later. For example, does Windows/AD automation make sense as a path toward DevOps/Cloud/Platform Engineering, or is it easy to get stuck in older legacy Microsoft infrastructure?

On the other hand is ServiceNow a good long term specialization or does it limit you too much to one platform?

I would really appreciate opinions and insights from people who have worked in either of these areas, especially if you made a similar transition early in your career

Hey everyone,

I have ~2 years of general IT operations/support experience and looking to transition away from routine daily ticketing.

I have got an offer for ServiceNow Developer Intern role in Big 4 but the catch is that taking the offer means accepting a ~30% pay cut compared to my current support salary.

With recent SaaS restructuring, ServiceNow layoffs and heavy AI shifts in 2026, I’m trying to decide if this move is actually worth it?

Hello everyone,

I am a fresh grad and have ~2 years of general IT/operations/support experience and Im looking to move away from daily support/ticketing job,

Finally, I got an offer "Junior Windows Engineer" role focused on:

• Automated deployment & configuration of Windows Server
• Managing large-scale Active Directory through code/scripting (PowerShell, CI/CD, Git, Ansible).
• Building tools specific platforms/project (pure automation, zero helpdesk tasks).

My questions:

1. Is focusing on Windows/AD automation a solid foundation for long-term career growth?
2. Is it worth taking this over a general IT support role?

Im also concerned about getting stuck with legacy tech instead of moving into cloud solutions, (where the career path seems more promising?).

Also I have heard that the project is fairly old, so there's a good chance I will be dealing with outdated tech and legacy documentation. Is that a real risk?

Would appreciate any insights or advice from you!