Zelle issues no help!
I sent $500 from 1 bank of mine to another bank of mine and it came back “payment failure” but still took the money. I’ve used zelle countless times and never had an issue. I call the bank and they said it’s not their fault it’s zelle. Zelle says they can’t help me and I just need to wait til it comes back to my account which will be within 14 business days.
No one can help. No one knows what to do. It’s like a rat running in a wheel.
I understand technology glitches sometimes but what I don’t understand is why there’s no solutions, no customer service, no answers. Zelle is used by ALL major banks, you’d assume there’s solutions to problems.
When I called zelle customer service they told me they don’t hold any money and my banks the one that does. My bank said zelle is. It’s so frustrating I will NEVER use this service again.