u/Kyra555

The cars at VEA7 Station (North Haven) have all been leaving like this lately the craziest part is that they barely even pass by the station entrance. Is there a specific place to report this? It was really dangerous; there was a heavy box just sitting on top of everything, with the risk of it falling on someone.

I was penalized for removing 7 packages while still at the station because they were damaged due to a leak at the VEA7 station and had been removed by a station employee. And when I reported this to support, they simply decided to uphold the unfair penalty, even though the rules state that damaged packages should not be included.

How do I resolve this situation?